Code of Conduct
Community Responsibility:
- Limiting Access by Minors - Generic Site requires that new customers declare that they are of lawful age in their respective jurisdiction, and we pursue reasonable measures to verify this information.
- Controlling Compulsive Gambling - Compulsive gambling benefits no one, not even an online poker room ultimately. Generic Site is committed to detecting and reducing compulsive gambling. We are constantly working to institute player tracking and controls to limit gambling patterns that have gotten out of control.
- Raising Standards Worldwide - Generic Site is and always has been an active participant in the Interactive Gaming Council, which exists to establish, promote and enforce a uniform code of conduct across the entire online gaming industry. We work to raise the bar of integrity worldwide, because we believe that operating at the highest standards benefits all.
Accountability and Integrity:
At Generic Site, we believe that we are only as good as our customers know us to be. Therefore, the highest level of integrity is the only
standard by which Generic Site can operate.
- Fairness - We employ algorithms and practices to ensure total fairness to every player. Our Random Number Generation (RNG) system operates at a high level of encryption and randomness, to ensure fairness without exception.
- Transaction Processing - Generic Site adheres to all laws in its jurisdiction pertaining to transactions, and additionally Generic Site abides by accepted transaction standards of internationally recognized banking institutions.
- Payouts - Generic Site is committed to prompt payment of customer withdrawals.
Total Customer Care:
Our commitment is to our customers. Generic Site abides by these principles of customer care:
- Privacy and Data Protection - At Generic Site we respect your privacy and are committed to protecting your personal information. We take steps to ensure that our terms with third party service providers and online vendors also protect your privacy. Our data encryption systems operate at high levels, ensuring total data integrity and security. Generic Site maintains a full time staff specifically for fraud detection and elimination. For further information, see our Privacy Policy.
- Truth in Advertising - Generic Site is truthful and forthcoming in all advertising and promotions. All published information about the operations of Generic Site are truthful and complete as they pertain to customer policies and relations. Our game instructions and rules, online poker room rules and registration procedures are made available online to the public.
- Commitment to Customer Service - The highest priority at Generic Site is customer satisfaction. Thus, our Customer Care Representatives are available 24 hours a day, 7 days a week year round, to offer technical support, aid in dispute resolution, and answer questions.
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